What Actually Are Cookies?

Cookies are tiny text files that get stored on your device when you visit websites. They help the site remember things about you — like items in your cart or your delivery preferences. Some cookies stick around after you close your browser, others disappear immediately.

We also use similar technologies like pixels and local storage. They all serve basically the same purpose: making your experience better and helping us understand what's working (and what isn't) on our site.

Types of Cookies We Use

What We Actually Do With This Data

Here's the practical side of things. When you visit balidex.com, we collect information about your browsing behavior. Not in a creepy way — we're talking about which pages you visit, how long you stay, what device you're using, and whether you complete a purchase.

• Process your flower orders and handle delivery logistics across Baku
• Remember your account preferences and past orders for faster checkout
• Analyze which flower arrangements are popular during different seasons
• Identify technical problems that might prevent orders from going through
• Send relevant promotions for occasions you might care about
• Understand which delivery time slots work best for customers in different areas

We occasionally share data with service providers who help us run the business — payment processors, delivery partners, email services. They're contractually required to protect your information and can only use it for specific purposes we've approved.

How Long We Keep This Data

If you create an account with Balidex, we keep your order history and preferences until you close your account or ask us to delete them. We're required to retain some transaction data for accounting and legal purposes, but we minimize what we store.

Third-Party Services

We work with external services that may set their own cookies when you use our site. This includes payment processors, delivery tracking systems, and analytics platforms. These companies have their own privacy policies, and we encourage you to review them if you're concerned about data sharing.

We try to limit third-party tracking where possible, but some integrations are necessary for the service to work. For example, we need payment processors to handle transactions securely, and that means they'll collect some data about your purchase.

Changes to This Policy

We update this cookie policy occasionally as our practices evolve or regulations change. When we make significant changes, we'll update the date at the top of this page and might send a notification to active customers. We recommend checking back periodically if you're interested in staying informed about our data practices.