What Information We Collect

Running a flower delivery service means we need certain information to get your order right. Here's what we collect and why each piece matters:

Personal Details

• Your name and contact information (phone, email) so we can confirm orders and reach you if there's an issue
• Delivery addresses - we can't deliver flowers without knowing where to send them
• Payment information processed through secure channels (we never see your full card number)
• Order history to help you reorder favorites and track spending

Technical Information

When you visit our website, we collect basic technical data: your IP address, browser type, and which pages you visit. This helps us fix problems and make the site work better. We're not tracking you across the internet - just understanding how people use our service.

How We Use Your Information

Everything we collect serves a specific purpose. We don't gather data just because we can.

• Customer service - when you contact us, we pull up your order history to help faster
• Occasional emails about your orders or service updates (not marketing spam unless you opt in)
• Improving our service based on what people actually order and when
• Preventing fraud and keeping transactions secure

We don't sell your information to anyone. Never have, never will. Your data stays with us and the essential partners who help us deliver flowers (like payment processors and delivery coordinators).

How We Protect Your Data

Security isn't just an IT concern - it's about respecting your trust. We use industry-standard encryption for all transactions. Your payment details go through secure processors, not through our servers where they could be vulnerable.

Our team receives regular training on data protection. Access to customer information is limited to staff who actually need it to do their jobs. We log who accesses what and when.

But let's be honest - no system is 100% hack-proof. We do everything reasonable to protect your data, but we can't guarantee absolute security. If there's ever a breach that affects you, we'll tell you promptly.

Sharing Information with Others

We share your information only when necessary to complete your order or when legally required. Here's the complete list:

• Delivery partners - they need the recipient's address and contact information
• Payment processors - to handle transactions securely
• Legal authorities - if required by Azerbaijan law or court order

That's it. We don't share with marketers, data brokers, or anyone else. Your information isn't a product we sell.

Your Rights and Choices

This is your data. You have real control over it, not just theoretical rights buried in legal language.

What You Can Do

• Access your information - request a copy of everything we have about you
• Correct mistakes - if we have wrong information, tell us and we'll fix it
• Delete your account - you can ask us to remove your data (we'll keep transaction records as required by law)
• Stop marketing emails - unsubscribe anytime, though we'll still send order confirmations
• Object to processing - in certain situations, you can ask us to stop using your data in specific ways

To exercise these rights, email us at help@balidex.com. We'll respond within two weeks. Most requests are straightforward - we're not going to make you jump through hoops.

How Long We Keep Your Data

We don't keep information longer than necessary. Here's our general approach:

• Active account information - as long as you use our service
• Order history - typically seven years for tax and legal requirements
• Marketing preferences - until you unsubscribe or close your account
• Technical logs - usually 90 days unless needed for security investigations

If you close your account, we'll delete what we can right away. Some information stays in our systems longer because Azerbaijan tax law requires us to maintain transaction records.

Cookies and Tracking

Our website uses cookies - small files that remember things like items in your cart or your login status. Without them, you'd have to start over every time you clicked to a new page.

We use essential cookies that make the site function, and analytics cookies that show us which pages people visit most. You can disable cookies in your browser, but parts of our site might not work properly.

We don't use advertising cookies or track you across other websites. What happens on balidex.com stays on balidex.com.

Children's Privacy

Our service is for adults. We don't knowingly collect information from anyone under 18. If we discover we've accidentally collected data from a child, we'll delete it immediately.

If you're a parent and think your child has given us information, contact us right away at help@balidex.com.

Changes to This Policy

We update this policy occasionally as our service evolves or laws change. When we make significant changes, we'll email active customers and post a notice on our website.

The "Last Updated" date at the top shows when we last revised this policy. We won't reduce your rights under this policy without your explicit consent.

Legal Basis (Azerbaijan Context)

Under Azerbaijan data protection regulations, we process your information based on:

• Contractual necessity - we need your data to fulfill flower orders
• Legal obligations - keeping records as required by Azerbaijan tax and commercial law
• Legitimate interests - preventing fraud and improving our service
• Your consent - for marketing communications and optional features

We comply with the Law of the Republic of Azerbaijan on Personal Data and related regulations. If you have concerns about how we handle your data, you can contact Azerbaijan's data protection authority.